Effective date: 1 January 2025 · Last updated: 1 June 2025
This Privacy Policy explains what personal information btpk collects from Filipino players, how we use and protect it, and what rights you have over your own data. Please read it alongside our Terms and Conditions.
This Privacy Policy applies to all personal information collected by btpk when you register an account, place bets, use our casino-style games, claim promotions, or simply browse the platform. It covers data collected through our website, mobile browser experience, and any related customer support interactions. We want every Filipino player to clearly understand what information we hold, why we hold it, and how it is kept safe at all times. By using the btpk platform, you acknowledge that your personal data will be processed in the ways described here. If you do not agree with any part of this policy, please stop using the platform and contact our support team to discuss your options.
When you create a btpk account, we collect personal details including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification. During account use, we also collect transactional data such as deposit amounts, withdrawal requests, betting history, and game activity — all expressed in Philippine pesos (PHP). We automatically collect certain technical information when you access the platform, including your IP address, device type, browser version, and session timestamps. If you contact our support team, we retain a record of that communication to help resolve your issue efficiently. All data collected is limited to what is genuinely necessary for us to operate the platform, comply with our regulatory obligations, and provide you with a safe, personalised experience.
Your personal information is used primarily to operate and maintain your btpk account, process deposits and withdrawals in PHP, verify your identity, and deliver the gaming services you have requested. We use your contact details to send important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are not optional as they are necessary for account operation. Aggregated and anonymised data may be used to improve the platform, optimise game performance, and understand how Filipino players interact with our features. If you have opted in, we may also use your email or mobile number to send promotional offers relevant to your account activity; you can opt out of marketing messages at any time through your account settings. We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human oversight.
btpk processes your personal data on several legal grounds depending on the nature of the activity. For account registration and service delivery, processing is necessary to perform the contract between you and btpk. For identity verification and anti-money laundering checks, processing is required to comply with applicable legal and regulatory obligations. In some cases — such as fraud prevention and platform security — we rely on our legitimate interests, provided those interests are not overridden by your own rights and freedoms. Where we send optional marketing communications, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing. We retain records to the extent required by Philippine law and our operating licence conditions.
btpk does not sell, rent, or trade your personal information to third parties for their own commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors handling PHP transactions, identity verification partners, and IT infrastructure providers — and all such parties are contractually bound to handle your data securely and only for the specified purpose. We may also disclose personal information where required by Philippine law, court order, or a legitimate request from a regulatory or law enforcement authority. In the event of a business restructuring or ownership change, your data may be transferred to the succeeding entity, but will remain subject to the protections described in this policy. We do not share your betting history or financial details with any entity for advertising or data brokerage purposes.
We take the security of your personal and financial data seriously and implement appropriate technical and organisational measures to guard against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the btpk platform is protected using industry-standard SSL/TLS encryption. Access to personal data within our organisation is strictly limited to staff who need it to perform their job functions, and all such access is logged and regularly audited. Payment information is processed through PCI-DSS compliant channels, and we do not store full card details on our servers. While we work hard to protect your data, no online system can be guaranteed to be completely secure; we encourage you to choose a strong, unique password for your btpk account and to notify us immediately if you suspect any unauthorised access.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law, regulatory requirements, or legitimate business purposes such as resolving disputes and enforcing agreements. Transaction records and identity verification documents are typically retained for a minimum of five years following your last account activity, in line with Philippine anti-money laundering regulations. If you request account closure, we will deactivate your account and delete or anonymise personal data that is no longer required, except where retention is legally mandated. Marketing preferences and communication records are retained for a shorter period unless they are linked to an active account. You may request information about the specific retention periods applicable to your data by contacting our support team.
As a user of the btpk platform, you have the right to access a copy of the personal data we hold about you, request correction of inaccurate information, and in certain circumstances request erasure of your data. You may also object to or request restriction of certain types of processing, and where processing is based on your consent, you have the right to withdraw that consent at any time without affecting prior processing. To exercise any of these rights, please contact us at the email address shown in the footer of this page, and we will respond within a reasonable timeframe consistent with applicable law. We will not charge a fee for reasonable data access requests. If you believe your rights have not been respected, you may also lodge a complaint with the relevant data protection authority in the Philippines.
btpk uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is used so we can improve it. Essential cookies are necessary for the platform to function and cannot be disabled; they do not store any personally identifiable information beyond what is needed for session management. Analytical cookies help us understand player journeys across the platform in an aggregated, anonymised way. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on our platform. You can manage your cookie preferences through your browser settings, but disabling essential cookies may prevent certain platform features from working correctly.
The btpk platform is strictly intended for individuals aged 21 and above in accordance with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21, and if we discover that an underage person has registered an account, we will immediately suspend the account, forfeit any associated funds in accordance with our terms, and delete the relevant personal data. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing online gaming platforms. If you believe a minor has registered on the platform, please notify our support team immediately so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws, or best practices in data protection. When we make material changes, we will update the effective date shown at the top of this page, and where appropriate, we may notify registered players via email. Continued use of the btpk platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you have questions about any update, our support team is available to help clarify the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way btpk handles your personal data, please reach out to our support team at the email address displayed in the footer of this page. For questions about responsible gaming or account limits, please visit our Responsible Gaming page. For general platform questions, our FAQ is a great starting point. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within 30 days, except where additional time is required due to the complexity of the request.
We handle your information with care so you can focus on enjoying the game. Have questions about your account or our policies? Our FAQ covers the most common topics. Ready to get started with a platform that puts Filipino players first?